CLEAR Health Pass

Scanning ID Document

• Do not use a document that is heavily damaged or expired
• Ensure your fingers are not over the edges of the document
• Take the photo in an area with bright, even light and no shadows
• Your ID photo and the information on the document must be clearly visible without a glare
• The barcode (if applicable) must be clearly visible
• If after taking a photo of the document several times you continue to see messages about the barcode, simply click next to continue your enrollment

Taking a Selfie

• Take the photo in an area with bright, even light and no shadows
• Take photo indoors within a stable environment (e.g. not in a moving vehicle)
• Remove masks, heavy glasses, hats, very long bangs
• Hold the phone level with your eyes and keep a neutral expression
• A solid background works best
• If you have trouble taking the photo and do not see on-screen instructions use the back arrow at the top left to move back one step and begin the selfie process again

Liveness Selfie Scan

• Ensure you are in a sunlit area and the light on your face is even
• Increase the brightness of your phone screen
• Hold still without speaking or looking away during the scan

Scanning Your CDC Card

• Do not use a document that is heavily damaged or expired
• Ensure your fingers are not over the edges of the document
• Take the photo in a well lit area with a dark solid background
• The information on the card must be clearly visible without a glare especifically, the logo in the top right corner, title and subtitle in the top left corner (Stickers blocking any of these pieces of information may impact your upload)
• If you photo copied the card, ensure it still maintains the 4:3 ratio of the card
• Ensure your app is up to date to avoid any unforeseen errors

Linking to Your Health Care Provider

• Please have your patient portal username and password handy
• Ensure you are connected to strong wifi or turn wifi off to use cellular data
• Linking to results through your Health Care Provider may take several minutes. You may close out of the app while results sync